FAQs
About Chum
What is Chum and what does it do?
Chum literally means “how much” in Arabic and ‘buddy’ or ‘friend’ in English. Chum therefore is your price comparison buddy-app.
Chum gives you an instant price comparison for product/s you search and lets you complete your order with your selected store at the best available price in the market.
How do I use Chum?
Bazaar:
-Search for product e.g smart phone
-Select product to get price comparison
-Click on “go to shop” to complete your order with selected store
Supermarket:
-Select preferred store to shop from
-Add grocery items to cart
-Click on cart to get price comparison from all our supermarket partners
-Select supermarket with best availability and prices to complete your order
You may also ‘multi-select’ supermarkets to avail best prices and products from different supermarkets
Travel:
-Search for flight or hotel on desired dates and get various price comparison options
-Select the most suitable option and “view deals”
-Complete your purchase on our partner site
How does Chum save me time and money?
Chum gives an instant price comparison on any product you want at the click of a button. You no longer have to search the market for best prices for your shopping. Chum scours the internet for millions of products and gives you price comparison and lets you place your order there and then with your selected retailer.
How often are prices updated?
Most prices are updated automatically every day- for some partners every hour of the day. Whilst we make every effort to ensure our prices are updated real time, on a rare occasion there may be discrepancy as some retailers choose to change prices several times during the day. We cannot guarantee that prices are accurate at all times. You can find more on this in our Terms & Conditions.
If you are facing any issues in terms of price accuracy, reach out to us on [email protected]
Do you fulfil orders?
No. Chum does not fulfil orders. Chum shows price comparison and redirects you to your selected partner so that you may complete your order. Chum functions similar to kayak or sky scanner that you maybe familiar with for travel bookings, except that chum has much more to offer on one single platform.
Is there a fee or charge to use Chum?
Chum is absolutely free to use. There is no charge, service or subscription fee for using Chum.
However, we do not process any transactions on the app. If you are redirecting to any partner, their delivery and service charges may apply.
How do you list so many retailers?
Chum is a technology company that has designed a solution that matches available products in the market and gives you their prices from different retailers in the UAE. Along with our smart solution, our incredible inhouse team works effortlessly to bring you accurate and up to date market information.
Unable to find a retailer of your choice? Drop us an email on [email protected]; we’ll make every effort to bring you what you’d like to see.
Who operates Chum?
Chum is operated by Bazaar Technology Portal, a Dubai based technology company with license number 942617
Cashback 🆕
What is Chum cashback?
Chum cashback is a loyalty program enabling shoppers to earn rewards in the form of cash each time they make a purchase through the Chum platform.
The more you shop, the more you earn.
How do I start earning cashback?
Make sure you have the latest app version to access Cashback on the Chum app
- LOGIN: Login or Sign up on Chum for free to unlock cashback
- REDIRECT: Search for the product you want and click on the shop you want to buy it from
- SHOP: We redirect you to the shopping site. Complete your purchase there
- EARN CASHBACK: You will receive cashback on Chum for eligible partners
- WITHDRAW: This Cashback is Real Money that you can transfer to your Bank Account
Click on this ➡ Youtube video for guidance on Chum Cashback.
Is Cashback available for all categories and partners?
No, initially cashback is available for select partners on the Chum platform.
What shopping sites can I earn cashback on?
Some of our partners are eligible for cashback. You will find this cashback information when you search for the product you want and compare the prices across different partners.
Click on the cashback info icon (“i”) to find out the terms and conditions of cashback on each partners.
Is this cashback provided on Chum or on the partner website?
This cashback is provided on Chum as an additional amount you earn.
If you have a loyalty program with the respective shopping site, you will earn that as well regardless of our cashback.
How is Chum cashback better?
If you are planning to shop from example: Union Coop, then you can go ahead and shop there, but before you enter Union Coop, open Chum first and then redirect to Union Coop from Chum to earn additional cashback when you complete your purchase on Union Coop.
This cashback is better as no matter which partner you shop from, you will end up earning money on Chum which you can withdraw to your bank account.
How can I use my cashback?
Cash back earnings will reflect in your Chum wallet within 3 days of your purchase but will not be ready for withdrawal straightaway. These earnings will be ready to withdraw after 60days period which accounts for return, exchange or cancellation of orders with the selected partner.
Withdraw as bank transfer:
In the wallet, choose the ‘Withdraw as Bank Transfer’ option. After OTP verification you will be able to add your bank details.
Chum will deposit your cashback amount as per the below schedule to your bank account as long as your confirmed cashback amount meets the stated minimum of AED 200.
My cashback is missing, what should I do?
Cashback can only be earned when you have placed an order after redirecting from the Chum platform
Fraudulent activity will lead to cancellation of the Cashback. Chum’s decision will be final in this case
Why is my cashback not tracked?
Cashback will not be tracked:
- If you have visited any other coupon or deal site after clicking-out from Chum
- If you have used a coupon code which is not on Chum
- No Cashback is applicable if you cancel or return the order
If still, your Cashback does not track, raise a Missing Cashback ticket within 30 Days from the order date.
Please send Cashback related queries to Chum only, not to the respective partner.
Important Information
Cashback will only be offered to completed purchases – after the goods are delivered/received. Excludes taxes, fees & service charges. Excludes store credits.
Your Cashback might track at a different rate but will be corrected at the time of confirmation
Why is my cashback declined?
Cashback can be declined:
- If you have used a coupon code which is not on Chum
- if you cancel or return the order
- if you do partial return
- if the partner recognizes any other issue in the order.
- if we detect any fraud or scam.
Please send Cashback related queries to Chum only, not to the respective partner.
Important Information
Cashback will only be offered to completed purchases – after the goods are delivered/received. Excludes taxes, fees & service charges. Excludes store credits.
Your Cashback might track at a different rate but will be corrected at the time of confirmation
If I return, exchange or cancel my order(s), will I get cashback?
Cashback is awarded only for successful purchases with no cancellation, exchange or changes after the order.
Upon any order, cashback will remain as “Pending” for the merchant to validate on the customer’s order. This validating process is to check whether the order / booking made by the user has been successfully completed by their end.
What are the terms and conditions?
For each partner, the terms and cashback rates are different.
You will find this cashback information when you search for the product you want and compare the prices across different partners.
Click on the cashback info icon (“i”) to find out the terms and conditions of cashback on each partners.
Orders
How can I follow up on my order?
Chum is only a price comparison portal and directs you to a selected retailer to complete your order. Hence, you can follow up on your order directly with the retailer you have placed your order with.
Can I cancel or return my order?
Yes you may cancel or return items from your order as per terms and conditions of the retailer you have placed your order with. Since chum does not fulfil orders; order cancellation and returns can only be done with the selected retailer.
When using multi-select option for supermarket order; will I be charged separate delivery fee?
Yes-orders with multiple super markets may require delivery fee with respective supermarkets. Also their delivery times will vary.
Help and Support
I can't find what I'm looking for?
Unable to find a retailer or a product of your choice? Drop us an email on [email protected]; we’ll make every effort to bring you what you’d like to see.
Do I have to sign up with Chum?
No- You don’t have to sign up to search products and compare prices on Chum
However, you may sign up to avail our value added features such as
-Set price alert
-Make wish list
-Add to cart
I am having trouble using chum app or website. What do I do?
If you are experiencing any issue using chum app or website or simply want to make a suggestion , please email us at [email protected]
Our mission is to simplify your life and help you make well informed shopping choices about price, availability and deals while making it a seamless and trouble free experience.